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QT Connect Membership

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Frequently Asked Questions


What is QT Connect?

QT Connect is a customer survey group that allows customers to provide feedback and receive incentives for their participation. The primary goal of QT Connect is to partner with the members in a way that we can learn how to better serve them in our stores.

What if I have a friend or family member who wants to be a QT Connect member?

Anyone can sign up by using this link: Join QT Connect

How do I unsubscribe?

Click the “unsubscribe” link in any of the survey emails that you receive from QT Connect or email

Why is my name not shown on the coupon?

The QR barcode now has all your identifying information in it.

How often will a survey / coupon be sent out?

Surveys will go out randomly throughout the year and you may receive a survey that another member does not.

How many times can a coupon be printed and/or redeemed?

Only one coupon is allowed to be printed and redeemed for each survey completed.

Once I print my coupon, how long do I have to redeem it?

The expiration date is printed on the coupon.

What if the link does not work?

You may want to ensure that your browser is set to allow “cookies.” Supported environment for our surveys and links are Internet Explorer 7 or 8, Firefox 3.0, Safari 4.0, Chrome and many mobile environments.

Please ensure that you are attempting to complete the survey from one of these supported browsers.

What if I have trouble printing my coupon?

There are typically two methods available for printing your coupon. You can either use the File-Print options from your browser or the Control - P (Ctrl) shortcut for printing. If you still need assistance please email

Can the coupon be mailed to my home?

At this time we require each member to print their coupons as your information is embedded in the QR barcode.


Contact us with any issues or questions regarding your QT Connect membership:

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